FAQ

How much does your service cost?
For guests our service is free of charge. We do not have any hidden commissions either. The landlords pay us a fixed yearly subscription fee in order for their houses to be on our list. (Similar to a newspaper subscription)

I have questions concerning one of the houses on the website.
You can make a direct enquiry without any obligation. This will reach the landlord of that specific house. In the comment section you have plenty of space for questions. The landlord can answer your questions best.

Is the house still available at the date required?
Please look up the availability chart. This will be managed directly by the landlord of the house. Make a direct enquiry to see if the house is still available at your dates (or in case the landlord should not have made an update of the chart.)

How do I need to proceed if I like a house on www.seminar-groups.ch?
In the description of the house you can find the item “direct enquiries”. Fill out this form and send it to the landlord.

Why don’t you publish the phone number of the landlord?
Many landlords work part time and are not easily reachable. Therefore the first contact is easier via the form “direct enquiries”. Please enter any particular questions in the area “comments”. The landlord will contact you shortly.

New clients sometimes believe that the missing phone numbers conceal hidden commissions. In contrast to other companies our services are in actual fact free of charge for all guests. The number of direct enquiries via the provided form enables the landlord to check on success rates.

Are you also an agent for accommodations abroad?
No. We are specialised in the Swiss market and know this area very well. We represent a broad variety of accommodations in all regions of Switzerland. The infrastructure for guests, the legal system and the quality standards are well known to us. With more than 30 years of expertise in this field we believe we can advise you proficiently.

How do you finance your organisation?
The associated landlords pay a fixed yearly subscription fee. Contrary to most travel agencies we do not work with hidden commissions. Therefore our internal transactions become simpler and more transparent. We can spend our time more efficiently for consultations and services for our guests instead of controlling complex financing systems.

How do I make my booking?
As soon as you are satisfied with an offer please contact your landlord directly. We recommend that you see the house personally before making a definite reservation or obtain a reference. Please compare the lease with our lease prototype before you sign. We are happy to consult you on request.

Do you know the houses in contract?
CONTACT groups.ch undertakes several visiting tours throughout Switzerland each year. We are therefore familiar with most of the houses we are associated with. Sadly our limited resources prevent us from a yearly visit to every member. A substantial feedback system however gives us a good overview on the quality of the various houses and the hospitality provided. We thoroughly investigate into any complaints. In a few cases and after failure of compliance of respective landlords, there have been exclusions in the past.

What do I do with the offers I do not consider?
Please send them to us per post mail (not e-mail). We will gladly do the cancellations for you. Our post address: CONTACT groups.ch, Spitzackerstrasse 19, Postfach, CH-4410 Liestal

What do the wheelchair symbols mean?
The accommodation of CONTACT groups.ch which are accessible by wheelchair have been tested and classified into three categories by the Swiss Association of Paraplegics (SPV). You will find the according label on each page with the house details.

	accommodation with several specially equipped bedrooms for wheelchairs and other suitable bedrooms.
	accommodation with one or two specially equipped bedrooms for wheelchairs.
	accommodation with suitable bedrooms.

What do the Q-symbols mean?

The Quality Program of the Swiss Tourism industry fosters the quality development and quality assurance by the different service providers. It distinguishes hosts who continuously examine their quality and endeavour to serve the guest best at all times.

The quality program is built on three levels. Each level aims at satisfying the guest at making them want to come again.
 

	Level 1: Quality of Service
	Level 2: Quality of Leadership
	Level 3: An all encompassing quality management system (ISO 9000, EFQM)

Specially equipped bedrooms
These are rooms which have been purpose built in regard to measurements, door width, size of bathroom and in some cases even with a special toilet and toilet handles, shower etc. The equipment may vary from room to room.

Suitable rooms
These are rooms which have not been built with wheelchairs in mind but are nonetheless accessible by wheelchairs. Please ask for the individual measurements.